After-sales service commitment
Zigong Keyu Machinery Manufacturing Co., Ltd. adheres to the "all-round, high-quality, fast" service standard, and takes customer satisfaction as its goal.
I. Service Commitment Our company has formed a group of tough emergency maintenance service teams, experienced field engineers and senior technicians, who can rush to the scene for repair and replacement of any problems that occur.
2. Within one week after the product is delivered, the staff of our company's after-sales service department will conduct telephone tracking consultation based on the customer's contact information until the customer is satisfied.
3． All complaints about product quality will be answered within 1 hour, rushed to the scene within 48 hours, and determined according to the situation of the complaint, repair and replacement.
4． Our company promises that all maintenance personnel will be on call to better solve the problems for customers.
5. Expenses related to product quality during the warranty period shall be borne by our company.
6. During the warranty period, due to your improper use or due to the natural environment, we will provide free maintenance. The materials and accessories used for maintenance are charged only at cost.
7. Products beyond the warranty period, our company is committed to regular home inspection and maintenance for life.
Second, the mode of transportation All goods are delivered to customers for free, and installation, commissioning and maintenance are free. The maintenance staff tells the customer how to perform product maintenance until the other party is satisfied.
2. After all the goods have been installed and debugged, they can be left on-site after being inspected and accepted by the customer.
3. Commitment for Returned Goods The returned products require complete product packaging, accessories, instructions, warranty cards, invoices, delivery notes, and reasons for return.
2. Users have quality problems under normal use. Please contact our company quickly during the warranty period to facilitate users to get timely repair and replacement.
3． Now the following situations can not enjoy our company's commitment to return.
a. The product has been used abnormally.
b. Stored under abnormal conditions.
c. Unauthorized repairs, misuse, abuse and alteration.
d. Normal wear of the product.
e. Expiry date.
Special Note: Due to the photo display reasons, the color of the product displayed on the page cannot be guaranteed to be exactly the same as the actual product color.
The right of final interpretation of this service commitment belongs to Gong Keyu Machinery Manufacturing Co., Ltd.